Admin Retreat

Interpreting and maneuvering difficult conversations for administrative professionals, event planners, or any support role can be stressful and emotionally charged!

What’s at stake? How do you sort out feelings and emotions? What strategies should you use to come to a good resolution? How should you approach and define the problem? How do you keep calm? What do you say?

I and other support professionals gathered to dig deeper into this critical topic. When difficult conversations occur, we ask:
“What just happened?”
“Did he/she really say that to me?”
“How do I approach my boss about a difficult conversation?”
“How do I engage in a conversation with a challenging co-worker?”

During this workshop, attendees learned steps to:

• Manage challenging and tough conversations by incorporating phrases for situations
• Understand body language and situations
• Timing and approach
• Offer your best solution
• Techniques for approaching your boss
• Strategies to approach challenging co-workers
• Activities, exercises, role playing and other methods to help you practice techniques to interpret and maneuver awkward and difficult conversations

Relax . Enjoy . Learn . Prizes . Connect