Admin Retreat

Admin Retreat

Conversation bubble graphic that says, 'Interpreting and maneuvering difficult conversations'

Interpreting and maneuvering difficult conversations for administrative professionals, event planners, or any support role can be stressful and emotionally charged!

What’s at stake? How do you sort out feelings and emotions? What strategies should you use to come to a good resolution? How should you approach and define the problem? How do you keep calm? What do you say?

I and other support professionals gathered to dig deeper into this critical topic. When difficult conversations occur, we ask:
“What just happened?”
“Did he/she really say that to me?”
“How do I approach my boss about a difficult conversation?”
“How do I engage in a conversation with a challenging co-worker?”

During this workshop, attendees learned steps to:

  • Manage challenging and tough conversations by incorporating phrases for situations
  • Understand body language and situations
  • Timing and approach
  • Offer your best solution
  • Techniques for approaching your boss
  • Strategies to approach challenging co-workers
  • Activities, exercises, role playing and other methods to help you practice techniques to interpret and maneuver awkward and difficult conversations
Relax . Enjoy . Learn . Prizes . Connect
3:30-6:00pm Arrival | Check-in
6:00pm Tour of Quail Lodge (meet in Lobby)
6:30pm Welcome Reception | Networking (Appetizers and beverages)
7:00pm AdminXchange | Hot Topic Discussion | S’mores
8:30pm Wrap-up
8:00am Breakfast (included)
9:00am Workshop: Interpreting and Maneuvering Difficult Conversations
11:50am Wrap-up / Prizes
Noon Lunch (included)
1:30pm Optional Team Building Activities
(Bocce Ball or 9-hole putting golf course)
2:30pm On your own to enjoy Carmel