Topic Summaries

Topic Summaries
The Art of Influence for the Administrative Professional

We’ve all met that dynamic, charismatic person that just has a way with others and has a way of being remembered. Building credibility with others will help you move throughout the organization with ease and success. Using compelling messages will enable you to make an impact and overcome roadblocks. In this session you will discover and learn:

  • How to build trust between you and your colleagues
  • Understand the impact of your communication style
  • Use compelling messages to make an impact and overcome roadblocks
  • Identify opportunities to strengthen relationships and develop powerful influencing strategies
  • Activities and real-world scenarios to practice new skills
  • Identify and use the six sources of influence
Unleash the Leader Within!

Linda brings her professionalism and humor to unleash the power of the leader within.  It is up to you to take charge of your career and break through your self-imposed limitations.  Don’t leave it to fate or your leader.  It has been said that leaders are born but research shows that leaders are made through adversity.  Leadership potential exists within you.  In this session, you will:

  • Identify true leadership attributes and expectations
  • Assess your strengths and develop your unique leadership plan
  • Learn self-empowerment tips and collaboration techniques
  • Experiment and apply positive self-talk
  • Explore your own personal action plan and establish career goals
The Resilient Assistant

As the role of administrative assistant continues to evolve, we face many challenges and setbacks.  We make mistakes, organizations restructure, we work in diverse work environments, and more.  In this session, we will explore ways to transform our thinking so we can adapt to the ever-changing environments where we work.  In this session you will:

  • Learn skills of self-awareness and self-management
  • Understand, use, and manage your emotions
  • Distinguish the signs of when change is in process
  • Take the lead to help transform the workplace
  • Learn techniques to transition with new co-workers and leaders
Becoming the Strategic Assistant

It's vital to your success as an assistant that you commit to becoming a strategic thinker and business partner with your executive.  Evolving your thinking beyond everyday tasks will enable you to make deliberate strategic decisions.  Engaging in strategic thinking will propel you to implement ideas, techniques and practices that will evolve your career.  In this session, we share information about:

  • Knowing your vision and personal inventory
  • Creating an action plan using the SMART method
  • Techniques to connect the dots to anticipate your executive’s needs
  • Four areas and examples of strategic thinking
  • Interactive setting to challenge you to think in strategic ways
  • Tips to be bold and have courage to step up
How to Thrive During Changing Times

Change is a constant in many of our lives. All around us, technologies, processes, people, our environment, ideas, and methods often change, affecting the way we perform daily tasks and live our lives.  Benjamin Franklin once said, "When you're finished changing, you're finished."  This quote is our reminder to constantly embrace change so that we don't become complacent.   This workshop will explore:

  • Getting comfortable in a changing environment
  • Reasons that affect your resistance to change
  • Keeping your competitive edge by anticipating and adapting to change
  • Trends impacting the office assistant now and in-the-future
  • Committing to continuous self-improvement
  • Steps to empower you to become a "change agent"
  • Simple Steps to Develop Critical Problem-Solving Skills
  • Solving problems can cause stress. What's a problem?  By definition it's a difficult matter requiring a solution.  Einstein said, "The significant problems we face cannot be solved at the same level of thinking we were at when we created them."  Using real scenarios, use a problem-solving process to enhance your creativity for implementing solutions.  
Productivity for the Administrative Assistant

Are you challenged with changing priorities? What are you currently doing to manage your time? Do you put off doing things until the very least minute?  In this session, you will:

  • Develop strategies to overcome procrastination
  • Techniques to effectively delegate
  • Proven techniques to diplomatically say no
  • Productivity solutions, methods, and techniques to improve productivity
  • Tools, apps and techniques to improve your efficiency
Communication Strategies for Impact

Wouldn’t it be great if you knew exactly what your leader or co-worker needed before they asked? Whether you’re preparing for a conversation with your manager or a job interview, how you present yourself is critical for a successful outcome.  Being confident is a great start; however, preparing yourself with assertive communication strategies will make you stand out, build credibility, and help you connect with people.  In this session you will learn:

  • Learn tips to make an impact through powerful first impressions and introductions
  • Identify skills needed in starting a conversation and progressing to higher levels of conversation
  • Build and improve skills of asking questions, receiving and giving structured feedback and communicate with authority
  • Utilize methodologies for understanding your worth, your attitudes, and behavior patterns
  • Identify your greatest professional strengths and how you’ve demonstrated these traits in a professional setting
  • Four techniques to building rapport and insight to increased trust and credibility
  • Review the four types of "I-Messages" and practice developing positive communication
Navigating Difficult and Critical Conversations

Conversations are crucial, especially when dealing with difficult leaders or co-workers. There are times when even thinking about having a difficult conversation with a leader or co-worker is intimidating and just plain scary.  Not only is timing important, it’s managing those conversations to achieve a great outcome. Difficult conversations are powerful in helping to transform you and your relationships with others.  This session will explore:

  • Techniques to prepare for critical conversations with your co-workers and leaders
  • Self-awareness to determine your style when under pressure or stress
  • Ways to find common ground throughout conversations
  • Strategies and tips to develop your own dialogue
  • Techniques to probe for facts
  • How to clarify your intentions and identify what you want to have happen
The Power of Networking

Networking, if taken seriously, will put you on a path to help further your career.  One of the bonuses is that it will also create a community of people who care about you.  In this session, we will cover:

  • Tips to increase your confidence and conversation starter ideas
  • Examples of how to use the power of your network to create successful solutions to the day-to-day decisions
  • The importance of creating an enriching circle of trusted relationships
  • Using your network to contribute to the company’s revenue
  • Six components to making a lasting impression
The Power of Your Team

Teamwork benefits the administrative community in a profound way.  The easiest way to get what you want is to help others get what they want.  Creating opportunities for administrative teams to collaborate and connect will generate unlimited resources and outcomes.  In this session, we learn:

  • The power of encouragement and interdependence to each other’s skills, capabilities and unique talents
  • Creating strong collaboration and shared leadership
  • Interactive activities and techniques to help improve collaboration
  • Networking to create a community of people who care about you
Transforming the Relationship between the Executive and the Assistant

There are four key stages to adapt your current knowledge and skills to become a respected business partner.  These stages are critical in developing a good working relationship.  Reaching the fourth stage signifies that you and your executive have developed a level of mutual trust and respect.  In this session, you will learn:

  • Ideas and techniques to initiate transformation
  • The key to the foundation to a successful partnership
  • Develop techniques for open communication with your executive
  • The four stages of transformation
  • The value of commitment
  • Develop credibility attributes, empowerment tips, and communication strategies
Managing Situations with Difficult People

Challenging people disrupt our day and make our hearts pound.   We all have had stressful situations with a difficult person.  In this session, we will discuss:

  • Impact of not dealing with challenging people
  • Effective tools and strategies to deal with those that seem to sabotage our efforts
  • Techniques to control your own emotions after a challenging encounter
  • Understanding generational and/or cultural differences
  • Recognizing when we are part of the problem
  • Questions you should ask yourself about a potential challenging situation
  • Survival techniques and coping mechanisms